Terms and Conditions

Welcome to Technobuzz Systems. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Use of Our Website

You may use our website for lawful purposes only. You agree not to misuse the site or its contents in any way.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Technobuzz Systems and is protected by applicable copyright and trademark laws.

3. Services

We reserve the right to modify or discontinue any of our services at any time without prior notice.

4. Privacy

Your use of our website is also subject to our Privacy Policy, which outlines how we handle your data.

5. Limitation of Liability

Technobuzz Systems shall not be held liable for any damages arising from the use or inability to use the website or our services.

6. Changes to Terms

We may revise these Terms and Conditions from time to time. Continued use of the website means you accept the updated terms.

7. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: technobuzzsystems@gmail.com
• Phone: 7066666694
• Address: Nanded City, Pune

Refund & Cancellation Policy

At Technobuzz Systems, we prioritize customer satisfaction and strive to deliver top-notch software solutions. We understand that there may be instances where a refund or cancellation is necessary. This policy outlines the procedures and conditions under which refunds and cancellations are processed for payments made through Razorpay.

1. Refund Eligibility

• Duplicate payments.
• Accidental overpayments.
• Service cancellations within the stipulated period.
• Non-delivery of services due to unforeseen circumstances.

To initiate a refund, please contact us at technobuzzsystems@gmail.com or call us at 7066666694 within 7 days of the transaction date. Provide the following details:

• Transaction ID or Payment Reference Number
• Date and amount of the transaction
• Reason for the refund request

2. Refund Processing

Upon receiving a valid refund request:

• We will review the request and notify you of the approval or rejection.
• Approved refunds will be processed using payment gateway.
• Refunds will be credited to the original payment method.

Refund Timelines:

• Normal Refunds:
  Once we verify the refund request we will credit the refund to original payment method within 6-7 days.
• Instant Refunds:
  Instant payments are subject to a nominal fee based on the payment gateway's charges.

Note: Instant Refunds may incur a nominal fee, as Payment Gateway's policies.

3. Cancellations

• Notify us at least 48 hours before the scheduled service delivery.
• Cancellations made within this timeframe are eligible for a full refund.
• Cancellations after this period may not be eligible for a refund depending on the service agreement.

4. Non-Refundable Scenarios

• Change of mind after service delivery.
• Partial use of services.
• Delays caused by third-party service providers or events beyond our control.

5. Pricing

• The service pricing costs between ₹100 and ₹1000.

Privacy Policy

Effective Date: May 29, 2025

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Distribution & Delivery Management Platform operated by Technobuzz ("we", "our", "us"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

• Account Information: Name, email, mobile number, role, login credentials (hashed), organization details.
• Transaction & Subscription Data: Orders, deliveries, invoices, wallet usage, payment records.
• Device & Usage Data: IP address, browser/device info, logs, session history.
• Third-Party Integrations: Payment processor data (e.g., Razorpay transaction info).

2. How We Use Your Information

• To authenticate users and enforce role-based access
• To manage subscriptions, orders, deliveries, and billing
• To maintain wallet balances and process payments
• To monitor app usage and improve platform performance
• To send notifications and important service updates
• To comply with legal and regulatory obligations

3. Sharing Your Information

• With authorized organization Admins
• With payment providers like Razorpay
• With law enforcement or authorities, if legally required
• With our internal technical team for maintenance and support

4. Data Security

We use secure protocols and technologies to protect your data, including:

• JWT authentication and authorization middleware
• Encrypted connections (HTTPS)
• Hashed passwords using bcrypt
• Granular, permission-based role control

While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your data while your account remains active or as needed for legal, operational, or contractual purposes. You may request deletion subject to verification and legal limits.

6. Your Rights

• Access or correct your personal information
• Request deletion or restriction of data
• Withdraw consent for non-essential communication
• Request a copy of your stored data

Contact support or your Admin to make a request.

7. Children's Privacy

The Platform is intended for business use. We do not knowingly collect data from children under 13. If such data is found, it will be deleted.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here and take effect upon posting.

9. Contact Us

Technobuzz Privacy Office
Email: technobuzzsystems@gmail.com
Phone: 7066666694

Ready to start your project? Contact us today for a free consultation.